Discussion:
Customer Data Upload
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Damon B.
2008-08-13 18:52:23 UTC
Permalink
When I upload my customer data it seems to remove what I'd previously
uploaded. Is this normal behavior?
Derek Chan
2008-08-14 16:09:03 UTC
Permalink
Hi,

That's correct, the original datasource will get overridden if a new one is
uploaded over it and the original one cannot be recovered at that point.

Regards,
--
Infusion Development
http://www.infusion.com
Post by Damon B.
When I upload my customer data it seems to remove what I'd previously
uploaded. Is this normal behavior?
Damon B.
2008-08-14 17:45:02 UTC
Permalink
So, is there an 'append' option. I would have customers adding locations at
arbitrary times. Do I have to upload everyone each time a single location is
added?
Post by Derek Chan
Hi,
That's correct, the original datasource will get overridden if a new one is
uploaded over it and the original one cannot be recovered at that point.
Regards,
--
Infusion Development
http://www.infusion.com
Post by Damon B.
When I upload my customer data it seems to remove what I'd previously
uploaded. Is this normal behavior?
Damon B.
2008-08-14 20:49:04 UTC
Permalink
Did I just miss the web-service call to insert a single record?
Post by Derek Chan
Hi,
That's correct, the original datasource will get overridden if a new one is
uploaded over it and the original one cannot be recovered at that point.
Regards,
--
Infusion Development
http://www.infusion.com
Post by Damon B.
When I upload my customer data it seems to remove what I'd previously
uploaded. Is this normal behavior?
Derek Chan
2008-08-25 15:42:00 UTC
Permalink
There is no web service call to insert a single record and so the entire
datasource has to be overwritten. You'd have to download a backup of your
database before you make the call to overwrite if you ever need to keep a
history of your database to go back to or use the customer service site
history tracking capabilities which caches your upload calls for a few days.

Regards,
--
Infusion Development
http://www.infusion.com
Post by Damon B.
Did I just miss the web-service call to insert a single record?
Post by Derek Chan
Hi,
That's correct, the original datasource will get overridden if a new one is
uploaded over it and the original one cannot be recovered at that point.
Regards,
--
Infusion Development
http://www.infusion.com
Post by Damon B.
When I upload my customer data it seems to remove what I'd previously
uploaded. Is this normal behavior?
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