RouteService.CalcualateRoute isn't working

Discussion:

(too old to reply)

Kostanca

2009-10-15 18:08:03 UTC

Hello, I'm using Microsoft Virtual Earth web service form one year andit has
worked correctly, today the IRouteService.CalculateRoute(routeRequest) isn't
working. It throws a CommunicationException with the following details:
-commProblem = {"An error occurred while processing the request."}
- response details
FaultReason = "An error occurred while processing the request."
StatusCode = ServerError

I have not changed anything in the code so I would think that the problem is
in Microsoft Servers

Any body can help me with is issue please

Jonathan Ng

2009-10-16 01:01:01 UTC

Permalink

Hi,

Can you post the route waypoints that is causing this exception to be thrown?

Thanks

Post by Kostanca
Hello, I'm using Microsoft Virtual Earth web service form one year andit has
worked correctly, today the IRouteService.CalculateRoute(routeRequest) isn't
-commProblem = {"An error occurred while processing the request."}
- response details
FaultReason = "An error occurred while processing the request."
StatusCode = ServerError
I have not changed anything in the code so I would think that the problem is
in Microsoft Servers
Any body can help me with is issue please

Kostanca

2009-10-19 13:16:01 UTC

Permalink

Hi,
the 2 waypoints are the following (lat, long):
1: 48.842933,2.302548
2: 48.873958,2.384671
It seems that the Route Service (Web Service) is not working correctly. It
throws the same exception independently from the waypoints.
This is the link of the Service Referenc
http://staging.dev.virtualearth.net/webservices/v1/routeservice/routeservice.svc/mex

Thanks and Regards
Kostanca

Post by Jonathan Ng
Hi,
Can you post the route waypoints that is causing this exception to be thrown?
Thanks

Alex

2009-10-19 14:48:04 UTC

Permalink

Dear Jonathan Ng
I have the same problem too. The problem began on last october 15th. Today
persists, is impossible to calculate any routes (lat, lon on Spain).

Are there any deprecated functions from SDK v.1?
The server is active or is off-line for technical issues?

Thanks a lot in advance

Post by Kostanca
Hi,
1: 48.842933,2.302548
2: 48.873958,2.384671
It seems that the Route Service (Web Service) is not working correctly. It
throws the same exception independently from the waypoints.
This is the link of the Service Reference
http://staging.dev.virtualearth.net/webservices/v1/routeservice/routeservice.svc/mex
Thanks and Regards
Kostanca

Post by Jonathan Ng
Hi,
Can you post the route waypoints that is causing this exception to be thrown?
Thanks

Kostanca

2009-10-22 13:25:01 UTC

Permalink

MapPoint has the same problem, I switched to net.mappoint.staging,
and the success of a CalculateRoute requests depends on the DataSource
(area) of the waypoints. Routes of waypoints in MapPoint.NA (North America)
are calculated, in Europe I’m interested in Spain, but the service doesn’t
work. This is the exception thrown:
SOAP Exception: One or more waypoints are not routable in the specified data
source
At least it gives more information that the simple server error of the web
service request.
Hope to get an answer soon.

Post by Jonathan Ng
Hi,
Can you post the route waypoints that is causing this exception to be thrown?
Thanks

Alex

2009-10-20 09:38:01 UTC

Permalink

Dear Jonathan Ng and other Ms MapPoint team members

I can confirm (after several tests) this:

The system works OK if locations are on:
- USA, China, or Brasil
The systems dont works if locations are for example on:
- Spain, UK, France, Germany, Mexico

I dont tested all countries on the world, but I suspect that the error is on
Ms MapPoint international servers, and not in our source code, user/psw login
or something like that.

Please, Can you confirm this?

Where is the problem of MapPoint web service?

Thanks a lot in advance, and best regards from Spain.

Post by Jonathan Ng
Hi,
Can you post the route waypoints that is causing this exception to be thrown?
Thanks

JoostM

2009-10-20 08:55:06 UTC

Permalink

We have exactly the same issue, client token is correctly filled in and all
we get back is an internal server error. This a typical HTTP session:

POST /webservices/v1/routeservice/routeservice.svc HTTP/1.1
Accept: */*
Content-Length: 1675
Content-Type: text/xml; charset=utf-8
SOAPAction:
"http://dev.virtualearth.net/webservices/v1/route/contracts/IRouteService/CalculateRoute"
UA-CPU: x86
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2; WOW64; .NET
CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR
3.0.4506.2152; .NET CLR 3.5.30729)
Host: staging.dev.virtualearth.net
Connection: Keep-Alive
Cache-Control: no-cache

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Body>
<CalculateRoute
xmlns="http://dev.virtualearth.net/webservices/v1/route/contracts">
<request xmlns:d4p1="http://dev.virtualearth.net/webservices/v1/route"
xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<Credentials xmlns="http://dev.virtualearth.net/webservices/v1/common">
<ApplicationId i:nil="true" />
<Token>(redacted)</Token>
</Credentials>
<Culture i:nil="true"
xmlns="http://dev.virtualearth.net/webservices/v1/common" />
<ExecutionOptions xmlns="http://dev.virtualearth.net/webservices/v1/common">
<SuppressFaults>false</SuppressFaults>
</ExecutionOptions>
<UserProfile i:nil="true"
xmlns="http://dev.virtualearth.net/webservices/v1/common" />
<d4p1:Options>
<d4p1:Mode>Driving</d4p1:Mode>
<d4p1:Optimization>MinimizeTime</d4p1:Optimization>
<d4p1:RoutePathType>Points</d4p1:RoutePathType>
<d4p1:TrafficUsage>None</d4p1:TrafficUsage>
</d4p1:Options>
<d4p1:Waypoints>
<d4p1:Waypoint>
<d4p1:Description>Startpunt</d4p1:Description>
<d4p1:Location xmlns:d7p1="http://dev.virtualearth.net/webservices/v1/common">
<d7p1:Altitude>0</d7p1:Altitude>
<d7p1:Latitude>53.0353875465843</d7p1:Latitude>
<d7p1:Longitude>5.66861603702229</d7p1:Longitude>
</d4p1:Location>
</d4p1:Waypoint>
<d4p1:Waypoint>
<d4p1:Description>Eindpunt</d4p1:Description>
<d4p1:Location xmlns:d7p1="http://dev.virtualearth.net/webservices/v1/common">
<d7p1:Altitude>0</d7p1:Altitude>
<d7p1:Latitude>53.2019929359139</d7p1:Latitude>
<d7p1:Longitude>5.79649937639974</d7p1:Longitude>
</d4p1:Location>
</d4p1:Waypoint>
</d4p1:Waypoints>
</request>
</CalculateRoute>
</s:Body>
</s:Envelope>

HTTP/1.1 500 Internal Server Error
Via: 1.1 F2
Connection: Keep-Alive
Proxy-Connection: Keep-Alive
Content-Length: 893
Date: Tue, 20 Oct 2009 08:41:37 GMT
Content-Type: text/xml; charset=utf-8
Server: Microsoft-IIS/7.0
X-Powered-By: ASP.NET

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Body>
<s:Fault>
<faultcode>s:ServerError</faultcode>
<faultstring>An error occurred while processing the request.</faultstring>
<detail>
<ResponseSummary xmlns="http://dev.virtualearth.net/webservices/v1/common"
xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<AuthenticationResultCode>ValidCredentials</AuthenticationResultCode>
<Copyright>Copyright © 2009 Microsoft and its suppliers. All rights
reserved. This API cannot be accessed and the content and any results may not
be used, reproduced or transmitted in any manner without express written
permission from Microsoft Corporation.</Copyright>
<FaultReason>An error occurred while processing the request.</FaultReason>
<StatusCode>ServerError</StatusCode>
<TraceId>0eeddf8c75fc49a39d57ecd0498ccda7|BA23808</TraceId>
</ResponseSummary>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

Kostanca

2009-10-20 13:38:06 UTC

Permalink

It seems that it depends on the continent/country of the waypoints.
For Spanish waypoints has worked correctly until three days ago, then
stopped.
Hope the support team will help soon to solve this issue.

Regards
Kostanca

Post by JoostM
We have exactly the same issue, client token is correctly filled in and all
POST /webservices/v1/routeservice/routeservice.svc HTTP/1.1
Accept: */*
Content-Length: 1675
Content-Type: text/xml; charset=utf-8
"http://dev.virtualearth.net/webservices/v1/route/contracts/IRouteService/CalculateRoute"
UA-CPU: x86
Accept-Encoding: gzip, deflate
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2; WOW64; .NET
CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR
3.0.4506.2152; .NET CLR 3.5.30729)
Host: staging.dev.virtualearth.net
Connection: Keep-Alive
Cache-Control: no-cache
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Body>
<CalculateRoute
xmlns="http://dev.virtualearth.net/webservices/v1/route/contracts">
<request xmlns:d4p1="http://dev.virtualearth.net/webservices/v1/route"
xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<Credentials xmlns="http://dev.virtualearth.net/webservices/v1/common">
<ApplicationId i:nil="true" />
<Token>(redacted)</Token>
</Credentials>
<Culture i:nil="true"
xmlns="http://dev.virtualearth.net/webservices/v1/common" />
<ExecutionOptions xmlns="http://dev.virtualearth.net/webservices/v1/common">
<SuppressFaults>false</SuppressFaults>
</ExecutionOptions>
<UserProfile i:nil="true"
xmlns="http://dev.virtualearth.net/webservices/v1/common" />
<d4p1:Options>
<d4p1:Mode>Driving</d4p1:Mode>
<d4p1:Optimization>MinimizeTime</d4p1:Optimization>
<d4p1:RoutePathType>Points</d4p1:RoutePathType>
<d4p1:TrafficUsage>None</d4p1:TrafficUsage>
</d4p1:Options>
<d4p1:Waypoints>
<d4p1:Waypoint>
<d4p1:Description>Startpunt</d4p1:Description>
<d4p1:Location xmlns:d7p1="http://dev.virtualearth.net/webservices/v1/common">
<d7p1:Altitude>0</d7p1:Altitude>
<d7p1:Latitude>53.0353875465843</d7p1:Latitude>
<d7p1:Longitude>5.66861603702229</d7p1:Longitude>
</d4p1:Location>
</d4p1:Waypoint>
<d4p1:Waypoint>
<d4p1:Description>Eindpunt</d4p1:Description>
<d4p1:Location xmlns:d7p1="http://dev.virtualearth.net/webservices/v1/common">
<d7p1:Altitude>0</d7p1:Altitude>
<d7p1:Latitude>53.2019929359139</d7p1:Latitude>
<d7p1:Longitude>5.79649937639974</d7p1:Longitude>
</d4p1:Location>
</d4p1:Waypoint>
</d4p1:Waypoints>
</request>
</CalculateRoute>
</s:Body>
</s:Envelope>
HTTP/1.1 500 Internal Server Error
Via: 1.1 F2
Connection: Keep-Alive
Proxy-Connection: Keep-Alive
Content-Length: 893
Date: Tue, 20 Oct 2009 08:41:37 GMT
Content-Type: text/xml; charset=utf-8
Server: Microsoft-IIS/7.0
X-Powered-By: ASP.NET
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Body>
<s:Fault>
<faultcode>s:ServerError</faultcode>
<faultstring>An error occurred while processing the request.</faultstring>
<detail>
<ResponseSummary xmlns="http://dev.virtualearth.net/webservices/v1/common"
xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<AuthenticationResultCode>ValidCredentials</AuthenticationResultCode>
<Copyright>Copyright © 2009 Microsoft and its suppliers. All rights
reserved. This API cannot be accessed and the content and any results may not
be used, reproduced or transmitted in any manner without express written
permission from Microsoft Corporation.</Copyright>
<FaultReason>An error occurred while processing the request.</FaultReason>
<StatusCode>ServerError</StatusCode>
<TraceId>0eeddf8c75fc49a39d57ecd0498ccda7|BA23808</TraceId>
</ResponseSummary>
</detail>
</s:Fault>
</s:Body>
</s:Envelope>

Carfermar

2009-10-23 08:07:01 UTC

Permalink

Hi,

Good news for everyone. This morning the Web Service is back to work. I
tested countries like Spain and France and everything works as before.

Thanks.

Post by Kostanca
It seems that it depends on the continent/country of the waypoints.
For Spanish waypoints has worked correctly until three days ago, then
stopped.
Hope the support team will help soon to solve this issue.
Regards
Kostanca

JoostM

2009-10-26 08:29:01 UTC

Permalink

I agree that it works now, however this is only in staging environment.
Production environment has the same error as before. In fact production
environment is worse because I can't get a route for any two points on any
continent, not even North America. A route between Asia and Europe also won't
work.

The tricky thing is, we're releasing our app pretty soon, so I'm now forced
to let users use the staging environment which would violate TOS.

Post by Carfermar
Hi,
Good news for everyone. This morning the Web Service is back to work. I
tested countries like Spain and France and everything works as before.
Thanks.